Niti Academy is an IT company as well as an IT training institute based in Pokhara — helping businesses grow digitally and helping people build real, practical tech skills.
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Web Design & Development
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Meet Your Trainer
Madhab Pokharel
Madhab Pokharel
Digital Marketing Expert · 10+ Years
"Hello everyone, it's me, Madhab. I've been working in IT and digital marketing for more than 10 years, and I use several AI tools in my work and in my daily life. In this program, I'll help you learn practical AI skills and explore how AI can support your studies, creativity, productivity, and future career."
Madhab Pokharel
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Meet Your Trainer
Mijash Sunar
Mijash Sunar
Full Stack Developer · 4+ Years
"Hello everyone, my name is Mijash Sunar. I'm a full stack developer with over 4 years of experience in the technology field, and I regularly use AI tools in coding, problem-solving, and software development. In this program, I'll help you learn practical AI skills and explore how AI can support your studies, creativity, productivity, and future career."
Mijash Sunar
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🤔
💭 Quick Question
What comes to your mind
when you hear "AI"?
Take 30 seconds — we'll share a few answers before moving on.
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The Basics
So, What Actually Is AI?
Artificial Intelligence is a technology that enables computers to analyze data, recognize patterns, understand information, learn from experience, and assist with tasks that typically require human intelligence.
AI helps people make better decisions, automate repetitive work, and improve productivity across industries — including insurance, finance, healthcare, education, and customer service.
🧠
Industries AI Touches
Insurance · Finance · Healthcare · Education · Customer Service
🏥🏦🎓📞🛡️
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The Bigger Picture
Why Is Everyone Talking About AI?
Over the last few years, AI has become one of the fastest-growing technologies in human history. Companies are investing billions of dollars into AI development, and it's transforming education, healthcare, business, design, entertainment, and software development.
OpenAI
Google
Microsoft
Meta
Amazon
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Capabilities
Your Smart Work Assistant
AI is designed to support people. It helps us work more efficiently by processing information, generating content, and assisting with everyday tasks.
Learn — identify patterns from large amounts of data
Analyze — process and interpret information quickly
Predict — estimate trends, outcomes, or likely scenarios
Generate — create text, presentations, emails, images, reports, and even code
Assist — help people complete tasks faster, more accurately, with less effort
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Limitations
What AI Cannot Do
Despite its power, AI has real limitations.
Replace human judgment and critical thinking
Understand emotions and context like humans do
Make important business decisions without human oversight
Accept responsibility for its outputs
Human judgment remains extremely important.
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Stay Safe · Part 1
AI Privacy & Security
✅ Safe to Share
- General questions and knowledge
- Public information
- Sample or fictional examples
- Marketing ideas and content
- Generic email templates
- Presentation outlines
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Stay Safe · Part 2
What to Never Share
🚫 Never Share
- Customer personal info (Name, Citizenship No., Passport No.)
- Policy numbers or claim details
- Medical records or health information
- Bank account or payment information
- Passwords, OTPs, or login credentials
- Confidential company documents or internal data
⚠️ Example of what NOT to prompt"Summarize this claim document for Mr. Ram Bahadur, Policy No. 123456789, who has submitted his medical records."
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🤝 The Real Story
The future is not
"Humans vs AI."
It's "Humans with AI."
AI doesn't replace professionals — it empowers them to be more productive, creative, and efficient.
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Human + AI Teamwork
Who Provides What?
🧑💼
Humans provide
Creativity · Ethics · Critical thinking · Decision-making
🤖
AI provides
Speed · Automation · Analysis · Productivity
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In Practice
Example: A 30-Page Policy
ExampleImagine receiving a 30-page insurance policy. Instead of reading it line by line, AI can summarize the key points in seconds — draft professional emails, prepare reports, explain complex terms simply, and assist in customer communication — freeing employees to focus on decision-making and customer relationships.
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Under the Hood
How Does AI Learn?
AI learns by identifying patterns in large amounts of data — similar to how people learn by studying examples and gaining experience. The quality of AI depends on the quality of the data it learns from.
📝 Text
🖼️ Images
🎬 Videos
🎧 Audio
📊 Examples & Patterns
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In Practice
Example: A New Insurance Employee
ExampleImagine training a new insurance employee. If they study accurate policies, procedures, and real customer cases, they'll perform well. If they learn from incorrect or outdated information, they'll make mistakes. AI works the same way — the quality of its training data shapes the quality of its answers.
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💭 Quick Question
Can you name some
popular AI tools?
Shout out any you know — ChatGPT, Gemini, Copilot, Midjourney... we'll build the full list together over the next 15 days.
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Closer Than You Think
AI in Everyday Life
AI is already part of daily life — often working quietly behind the scenes to make everyday tasks faster and smarter.
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Setting It Straight
Myth vs. Reality
| "AI knows everything" | AI only knows what it has learned from data — and can still make mistakes. |
| "AI will replace all jobs" | AI automates tasks, but people still make decisions and build relationships. |
| "AI is always accurate" | AI-generated content should always be checked. |
| "AI can work independently" | AI requires clear instructions and human oversight. |
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Applied to Your Field · Part 1
AI in the Insurance Industry
AI can assist insurance professionals by making everyday tasks faster, easier, and more efficient.
✉️ Professional Emails
- Draft emails in seconds
- Improve grammar and tone
- Reply to customer inquiries professionally
📄 Document Summarization
- Summarize lengthy insurance policies
- Extract important clauses
- Highlight key benefits and exclusions
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Applied to Your Field · Part 2
More Ways AI Helps at Work
📊 Reports & Presentations
- Create meeting reports
- Prepare PowerPoint presentations
- Generate professional content
🌐 Translation
- English ↔ Nepali
- Simplify technical insurance language
🗓️ Meeting Productivity
- Summarize meeting notes
- Create action items
- Prepare follow-up emails
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Growth & Creativity
Content, Marketing & Business Growth
Text — Facebook posts, Instagram captions, blogs, emails, ads, campaign slogans
Graphics & Images — posters, banners, social graphics, illustrations from text prompts
Videos — promo videos, clip editing, subtitles, voiceovers, short marketing videos
Audio & Voice — realistic voiceovers, narrations, podcasts, multilingual audio
Music & Sound — background music, jingles, sound effects for ads and reels
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Communication
Customer Service & Client Communication
Draft Professional Emails — customer replies, policy info, follow-ups in seconds
Auto-Reply Messages — polite acknowledgements like "Thank you for contacting us, we'll respond shortly"
Premium Due Reminders — SMS, WhatsApp, or email reminders before due dates
Explain Policies — convert complex terms into simple, customer-friendly language
Summarize Documents — turn lengthy policies or meeting notes into key points
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Course Roadmap
What Will We Learn?
🤖 AI Tools
- Multiple AI tools overview
💼 Workplace Productivity
- Emails, reports, summaries
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The Core Skill
Prompt Engineering
How do we write better prompts for ChatGPT and other AI tools? How do we communicate effectively with AI?
The quality of AI's response depends entirely on the quality of your prompt.
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Definitions
What Is a Prompt?
A prompt is the instruction, question, or request you give an AI tool to tell it what you want it to do and how you want it done.
Prompt = Communication with AI. The clearer and more specific your prompt, the better the AI's response will be.
Examples of prompts
Write an essay
Create a workout plan
Explain a chapter
Write code
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Why Prompts Matter
Why Does AI Sometimes Give Poor Answers?
AI can only respond based on the instructions you provide. If your prompt is vague or incomplete, the response may be inaccurate or not what you expected.
Garbage In ➜ Garbage Out
Good Input ➜ Good Output
Better Prompt = Better Result
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A Helpful Analogy
AI Is Like a New Employee
Imagine thisA new employee joins your office on their first day. You tell them: "Prepare the report." They'll be confused: Which report? Who is it for? When is it needed? What format? What information should it include? Without clear instructions, they can't produce the result you expect.
AI works exactly the same way — the more context, details, and guidance you provide, the better its response will be.
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From Vague to Detailed
The Same Idea, Two Prompts
Vague Prompt
"Write a report."
→ The AI has to guess what you want.
Detailed Prompt
"Act as a customer service officer at [Company] Insurance. Write a one-page report summarizing this month's customer inquiries. Use professional language, include key observations, common customer concerns, and three recommendations for improving customer service."
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A Structured Method
The RCTF / 4W Framework
To write consistently good prompts, we use a simple structured method: the RCTF Framework, also known as the 4W Framework.
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R · Role
Role — Who Should AI Be?
A Role tells AI who it should become before answering your request. By assigning a role, you guide AI to respond with the knowledge, perspective, and communication style of that profession.
When you give a role, AI starts thinking from that perspective and tailors its response accordingly.
Without a role → a general answer
With a role → a specialized answer
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R · Role
The Power of Role
Question: "How can I improve my health?"
A Doctor Might Say
"Focus on regular checkups, preventive care, vaccinations, and managing health risks."
A Fitness Trainer Might Say
"Exercise consistently, build strength, and maintain an active lifestyle."
A Nutritionist Might Say
"Eat a balanced diet, reduce processed foods, and improve your daily nutrition."
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R · Role in Insurance
Same Prompt, Different Roles
Prompt: "Write an email about a life insurance policy."
Customer Service Officer
"Thank you for contacting us. We'd be happy to explain the policy benefits and help you choose the right plan."
Marketing Manager
"Protect your family's future with our trusted life insurance plans and peace of mind."
Claims Officer
"To process your claim, please submit the required documents. Our team will guide you through the next steps."
Branch Manager
"We are committed to reliable service and helping you secure your family's future."
Same question, different roles, different answers — the role you assign determines the perspective and expertise AI uses.
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C · Context
Context — What Is Context?
Context is the background information you provide to AI before asking it to perform a task. Think of it as giving AI the complete situation so it can understand your needs properly.
Without context, AI has to make assumptions. With context, it can give personalized, relevant answers — context helps AI give the right answer, not just an answer.
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C · Context in Action
Why Context Changes the Answer
Question: "Recommend a laptop." — without context, AI might recommend anything.
Context exampleA Class 10 student with a Rs. 40,000 budget gets a budget-friendly laptop with good battery life, suited for study and online classes. A software developer and video editor with a 3 Lakh budget gets a high-performance machine with a fast SSD and more memory for coding and editing tools. Same question, different context, different answers.
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T · Task
Task — What Should AI Do?
Task is the specific action or goal you want AI to accomplish. It tells AI exactly what needs to be done and what your desired outcome is.
Even if AI knows the Role and Context, it still needs a clear Task to produce the expected result. Without a clear task, AI may not understand your objective.
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T · Task Examples
Examples of Tasks
Write a professional email
Summarize this report
Translate this document into Nepali
Create a PowerPoint presentation
Design a promotional poster
Improve the grammar and tone of this paragraph
"Role tells AI who to be. Context explains the situation. Task tells AI exactly what action to take and what goal to achieve."
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F · Format
Format — How Should It Look?
Format tells AI how the response should be presented — the structure, style, tone, and length. Even if AI knows the Role, Context, and Task, Format helps it deliver the response the way you actually expect.
Common Formats
Email
Report
Table
Bullet Points
Presentation
Social Media Post
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R + C + T + F
Putting It All Together
Role + Context + Task (No Format)
"Act as a fitness coach. I'm a beginner working out at home with no equipment. Create a workout plan to lose weight and improve stamina in 2 months."
→ AI replies in a wall of paragraph text — hard to follow day by day.
+ Format: "Present as a weekly table — Day, Exercise, Sets, Reps"
| Day | Exercise | Sets | Reps |
|---|
| Monday | Push-ups | 3 | 10 |
| Monday | Squats | 3 | 15 |
| Tuesday | Jumping Jacks | 3 | 30 sec |
| Tuesday | High Knees | 3 | 20 |
| Wednesday | Stretching | 3 | 10 min |
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Niti Academy
Learn, grow and succeed.
🧠 Simple Memory Trick — before writing any prompt, ask yourself:
C
Context
What background does AI need?
T
Task
What do I want AI to do?
F
Format
How should the answer look?
15 Days
Free
Practical
RCTF Framework
Thank you — questions welcome anytime.
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↑↓ or Space to move between slides
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